Returns • Customer Service • About Us • Alpine Bikes

In all cases, goods should be returned in a re-saleable condition. To return an item for any reason other than being faulty the swing tags must be still attached to the goods, unfortunately we cannot accept returned items without these. In all cases goods should be clean and dry. Items which are not in an acceptable condition may be returned to you without being looked at. With the exception of faulty goods, all returns should be unused.

When returning items to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in the post, therefore we would always recommend using recorded or special delivery or alternatively a courier, so that you are covered in the event of a missing parcel.

Download and print a returns form.

Download and print a replacements form.

For any questions about your return, please contact Alpine Bikes Online at:

Telephone: 0141 353 2226
E-mail: online.help@alpinebikes.co.uk

Goods should be returned to:

Alpine Bikes Online
6 St Georges Place
Glasgow
G20 7PW

Damaged Goods

• If an item is damaged on delivery to you, you should not sign for the item and the courier will return it to us.
• If you have signed for an item and then later realise that it has been damaged, you should return the item with a returns form. Items should be securely packaged and any damage should be clearly indicated.
• Alpine Bikes Online will refund any delivery costs, along with the costs of the damaged goods for items which are not being replaced.
• Any replacement items will be sent at no extra charge.

Faulty Goods

• If you think that an item you have purchased from Alpine Bikes Online may be faulty, you can send it to us for investigation.
• Please send the item packaged securely, with a clear indication of what the fault is and where it is located on the item. Any warranty information received with the item should be sent with it, where possible.
• The item should be returned with a returns form attached.
• Please note that investigations into faults can take some time, as goods may have to be sent to the manufacturer.
• If goods are found to be faulty, you will be issued with a replacement item, a credit for the appropriate amount, or a refund when applicable.
• If goods are found not to be faulty, they will be returned to you, and you will be liable for the costs incurred.
• Please note, in each of our stores we have fully trained staff who will be able to look at most items and give you an indication of whether you will be given a replacement or refund.

Incorrect Items Ordered

• If you have ordered the wrong item, you can return it to us. Items must reach us within 21 days of the date of delivery.
• Please fill in a returns form and enclose it with your goods.
• We will refund only the cost of the item, the customer will be responsible for any delivery charges and for any additional service charges.
• If you would like a replacement item to be sent to you, you will be charged again for delivery.

Incorrect Items Sent

• If we have sent you an incorrect item, please return it to us using a returns form.
• Alpine Bikes Online will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

Replacement Items

• If you have been sent a damaged or incorrect item, we will send you a replacement item of the same value at no extra cost.
• If you have ordered the wrong item and would like to exchange it, you will be charged for the delivery of both items.
• If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the delivery charges
• If we are replacing an item which was ordered incorrectly through no fault of Alpine Bikes Online, the customer will be liable for the delivery charges, and these will be deducted from your refund.