Warranty and Care • Customer Service • About Us • Alpine Bikes

If you are unhappy with an item you have bought from us, please visit one of our shops and speak to any of the staff. They will examine the product, discuss the matter with you and will agree a course of action.

Please note the following points:

• Please bring your original till receipt with you as proof of purchase.
• Please ensure that the goods are clean and dry as under Health and Safety legislation we are unable to handle goods which are excessively soiled.
• Please be aware that some goods will have to be returned to be examined by the manufacturer before a decision can be made.
• If we do take your goods in for investigation we will inform you of the decision as quickly as possible.

Guarantees

All goods are guaranteed against manufacturing or material defect. A "standard" guarantee which most goods are covered under is normally for one year.

Some manufacturers or materials (such as Trek Bicycle Corporation or Gore-Tex) offer enhanced warranty terms such as "Customer Satisfaction Guarantee" or "Lifetime". These terms can be confusing as the "lifetime" referred to is the expected useful life of the product rather than the life of the purchaser. In all cases these guarantees do not cover wear & tear and accidental damage.

If you have any questions regarding warranty claims please discuss them with a member of our shopfloor staff.